Returns & Refunds
Last updated September 2026
Our promise
We want you to love your soap. If something is wrong with your order, we will make it right.
When you can return
Tell us within 48 hours of delivery if your order arrived damaged, leaked, was incorrect or incomplete. Please include photos of the product and packaging.
What we cannot take back
For hygiene reasons we cannot accept returns of opened or used soaps, or change-of-mind returns.
Cancellations
You can cancel an order from My Orders until it is shipped. Prepaid orders are refunded in full.
Refunds
Approved refunds are sent to the original payment method within 5–7 working days. Cash on Delivery refunds are paid by bank transfer or UPI.
How to start a return
Write to us at the email on our Contact page with your order ID, or call us. We reply within one business day.
Questions? Contact us.